Terms & Conditions

Important Information


Company Name: Sani Escapes Ltd

Company Number: 15668970

Trading Name: Savi Escapes

Registered Address: 2–4 High Street, Moulton, Lincs, PE12 6NL

ATOL Number: 12751

PTS Membership: 6182


These Terms & Conditions (“Terms”) form the basis of your contract with Sani Escapes Ltd, trading as Savi Escapes. Please read them carefully.


1.Definitions


“We”, “Us”, “Our” – Sani Escapes Ltd trading as Savi Escapes.

“You”, “Your” – The lead passenger who makes the booking and all persons travelling under that booking.

“Package” – As defined under the Package Travel Regulations (PTRs 2018): a combination of at least two travel services (e.g. flights and accommodation) booked together for the same trip.

“Single-Service Booking” – A booking for one travel service only (e.g. hotel-only, transfer-only, ticket-only), where we act solely as agent for the supplier.

“Supplier” – The airline, hotel, tour provider, excursion operator, car hire company, or other third party supplying the travel services.

“Event” / “Holiday” – The travel arrangements booked through us.


2.Formation of Contract


2.1 Packages


For Packages, we act as the Principal and your contract is directly with us.

A contract is formed once:

  • We have received the required deposit, and
  • You have received written confirmation (email acceptable).


2.2 Single-Service Bookings (Agency Sales)


Where you purchase a Single-Service Booking, we act solely as an agent facilitating your contract with the Supplier. Your contract is with the Supplier, and you must refer to their terms.


3.Lead Passenger Responsibilities


The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies “Sani Escapes Ltd” against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions. 


The lead passenger:

  • Enters into the contract on behalf of all travellers
  • Confirms that all travellers agree to these Terms
  • Is responsible for paying all outstanding balances
  • Must provide accurate information for all travellers
  • Must check all booking details upon receipt and notify us of errors promptly


4.Payment, Deposits and Flexible Payment Plans


4.1Deposits


Deposits are non-refundable and non-transferable, as they allow us and suppliers to secure your arrangements.


4.2 Low Deposit Schemes


Some bookings may be eligible for a low deposit. If so:

  • A portion of the deposit is paid upfront
  • The remaining deposit becomes due at a later date
  • If you cancel before the remaining deposit is paid, the full deposit amount still becomes due

This is because suppliers require full deposits from us regardless of cancellation.


4.3 Flexible Payment Plans


Where offered, we will allow you to pay for your holiday in instalments. You must:

  • Pay each instalment on time
  • Pay the remaining balance by the final due date shown on your booking confirmation


4.4 Final Balance


The full balance must be paid no later than 56 days before departure, unless your supplier requires earlier payment (e.g., cruise lines, certain airlines, and peak-season hotels).

Failure to pay may result in cancellation with full loss of monies paid.


5.Flight Ticketing


Airlines may require ticketing at any time after booking. Once flights are ticketed:

· They become 100% non-refundable

· Name changes may incur fees or may not be permitted

· Fare or tax increases (rare but possible) must be paid by you

We will always notify you before ticketing when possible, but some airlines auto-ticket instantly.


6.Financial Information


Sani Escapes Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with "The Package Travel, Package Tours Regulations" all passengers booking with Sani Escapes Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. 


Your money is fully protected and is held within an independent Trust Account, managed by Protected Trust Services Ltd of 307-315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants - Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD. 


Sani Escapes Ltd trading as Savi Escapes holds ATOL 12751.


When you buy an ATOL-protected flight or flight-inclusive package from us, you will receive an ATOL Certificate. Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. 

This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.


We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).


If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.


All monies you pay to us for non-ATOL bookings are held securely in an independent trust account, managed by Protected Trust Services (PTS Member 6182). Funds are only released in accordance with UK travel regulations, ensuring full financial protection.


7.Cancellations by You


You may cancel your booking within 14 days of paying the initial deposit; however, please note that this initial deposit is non-refundable. After this 14-day period, you may still cancel your booking, but all deposits and any additional payments made to date are non-refundable. All cancellations must be submitted in writing by the lead passenger on the booking.


8.Cancellation by Us 


We may cancel the event or any part of it: for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the event for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event. If we cancel the whole of the event, we shall use our best endeavours to rearrange the event on a mutually convenient date or provide a refund to you of the cost to us of the event. Save as above we shall be under no further liability to you for cancellation of the event or any part of it. 


Once flights have been ticketed (which is typically a minimum of 6 weeks before the travel date), the cost of the flights becomes non-refundable and will be retained in full in the event of cancellation.


After your flights have been ticketed, the following cancellation fees apply: 


More than 3 weeks before the travel date: The cancellation fee will include the full flight cost plus a minimum of 35% of the remaining booking cost, or the full amount paid to date, whichever is greater. 


Within 3 weeks of the travel date: The cancellation fee is 100% of the total booking cost. We strongly advise all customers to take out appropriate travel insurance at the time of booking to cover any unforeseen cancellations. 


9.Failure to Provide an Event 


If, due to reasons beyond our control, an event is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative event and if this is does not prove possible, a refund to you of the cost to us of the event. 


10. Accommodation


If your booking includes accommodation, the named accommodation will remain confidential to “Sani Escapes Ltd” and only be disclosed to you upon receipt of the completed secondary deposit and written confirmation from the supplier. 


11.Meals 


Breakfast is not included with accommodation bookings unless otherwise stated. The type of breakfast you will receive will be confirmed once we receive confirmation from the accommodation when confirming event details. 


Restaurant meals may require a pre-order to be completed by the lead name of the group. This should be completed and returned to us, or the venue as required. If a pre-order has not been completed, we accept no liability for meals not provided or delays in providing the meals for you. 


You will not automatically be sent any menus and menus may be of limited choice from a set-menu for groups. We will endeavour to meet any specialist dietary requests for any member of your group but cannot guarantee these requests. 


We accept no liability if our suppliers are unable to meet these requests in advance, or once at the venue. If your group arrives late then we accept no liability. 


If you are staying in an All Inclusive resort, we will seek to arrange food on arrival if arriving outside of restaurant hours, however this is at the accommodation’s discretion and is not guaranteed. 


12.Alterations and Surcharges Applied By Us 


If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other alterations to the event (including accommodation) we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of “Sani Escapes Ltd” so substantial as to materially alter the event and you are unwilling to accept them then you may cancel the event and we will give a refund of the cost of the event to us. 


Surcharges may be applicable where an event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the event of which we are not held responsible, and alternatives may be offered of an equal or greater value. If this value is greater, then you must pay us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or an event (including accommodation) which is number dependent. 


13.Alterations made by You 


We will do our best to accommodate any reasonable changes you wish to make to your booking. All alteration and amendment requests must be made in writing by the lead passenger and directed to us, not directly to any suppliers. 


No changes will be considered confirmed until we provide written confirmation. Please note that any amendments to your booking — including changes to names, travel dates, destinations, or number of travellers — may incur an amendment fee determined by the airline or supplier, which varies depending on their policies. We will advise you of any applicable costs before proceeding with changes. 


Subject to our approval in writing, you may request to transfer your booking to another individual who meets the booking conditions. Transfers are also subject to any fees or charges imposed by the relevant suppliers. 


14.Your Obligations 


You shall at all times behave in a safe, responsible and courteous manner; 

comply with all instructions; 


  • regulations and codes of practice issued by us or our suppliers; 
  • ensure that you comply with all age restrictions imposed by our suppliers;
  • ensure that you comply with all arrival times, and dress appropriately for the event. 


If you breach these obligations, we may cancel or curtail the event or any part of it and in those circumstances, you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for events involving travel by land, sea, or air) before the event. 


15.Our Obligations 


We shall take reasonable care and skill in arranging the travel service and comply with all applicable laws in relation to the event; wherever possible, reschedule travel instead of cancelling or offer a refund to you of the cost to us of the trip. 

All the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received. 


16.Customer Feedback 


If you have a problem whilst on your booking then you must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager. Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. 


If they are unable to resolve matters to your satisfaction, we will aim to make contact with the appropriate person(s), with the understanding our powers are limited until your trip concludes. On conclusion of the trip, we must receive your written complaint within 7 days. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 5 working days and endeavour to deal with the complaint as quickly as possible. 


17.Contracts (Rights of Third Parties) Act 1999


No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement. 


18.Free Place Promotion 


Where offered, one free place shall be allocated to both parties (more than one group booking) as long as each booking meets the minimum required numbers stated on the individual booking(s) paying the full per person price. Both groups must pay in full (based on the minimum requirements) in order for this promotion to apply. 


19.Jurisdiction 


This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers. 


20.Changes to these Terms and Conditions 


We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third-party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made. 


At Savi Escapes we know it is important to feel protected when travelling. That's why your booking is financially protected by the ATOL scheme. Booking with a PTS Member means peace of mind that your money has been used to pay for your booking and remains protected by Protected Trust Services until you return from travel.